What’s the job?
As Head of Subscriptions, you will be responsible for the delivery and day-to-day management of The Observer’s subscription strategy and Platform. You will support the Chief Customer Officer in ensuring The Observer has the right processes and platforms to power our reader revenue initiatives, across digital and print subscriptions and events, from acquisition to retention. An experienced leader with a strong media subscriptions background, you will combine operational delivery with a genuine passion for The Observer’s journalism to shape and execute a growth plan that will support The Observer’s newsroom’s future.
Where do I work?
The Observer newsroom, London (22 Berners Street) plus some flexibility to work remotely 1 day per week.
What are we for?
The Observer’s promise is in the name. The Observer bears witness; the best of journalism being curious minds at work. It loves the arts and ideas, both for their own sake and because they can change lives. It’s proudly progressive, but has no party allegiance. It’s open to different arguments and its editorial independence is non-negotiable. We are building a new Observer across print, audio and digital. We’re here to build journalism that lasts, and a commercial model to ensure that it thrives.
What’s my personal contribution?
Your leadership of the subscriptions function will cover Subscriptions across print, digital and audio, incorporating management of CRM, member service and growth marketing / acquisition leads. You will be running the subscriptions business operationally in close collaboration with Product and Data leads, and be part of The Observer’s Commercial Management team.
What are my responsibilities & accountabilities?
What do I show? Essential skills and behaviours
Salary and Benefits
Working with us
We are a progressive business with a diverse, motivated team. We are committed to equal opportunities and creating an inclusive environment for all our employees, and we welcome applicants regardless of ethnic origin, national origin, gender, race, colour, religious beliefs, disability, sexual orientation or age.
To apply please send a covering letter and a PDF of your CV to jobs@observer.co.uk. You should include the name of the job that you are applying for in the email subject