Editorial complaints and corrections

The Observer is committed to the highest standards of accuracy and fairness. Its values include editorial independence free of political or proprietorial constraints, high ethical standards, and a clear sense of purpose. It responds to criticism and complaints swiftly and with respect.

The Readers’ Editor channels the views of the Observer’s different audiences through to the editorial department and responds to complaints. Katherine Whitbourn has been appointed to this role: she can be contacted by email from April 22 at readers@observer.co.uk. The guiding principles are aligned with the Editors’ Code of Practice followed by members of IPSO.

The goal is to correct errors as soon as possible on the relevant web page or in the newspaper, where corrections and clarifications are published in the weekly “For the record” column. Complaints will be acknowledged within 72 hours. Legal complaints will be referred in the first instance to the Observer’s legal advisers.

The Readers’ Editor reports to the Observer Editorial Board. This is an independent body chaired by Richard Lambert with two other members, one of whom is nominated by the Scott Trust. Members receive a fee for their services.

The Board has three responsibilities:

• To resolve complaints covered under the Editors’ Code of Practice that cannot be settled by the Readers’ Editor. The Board’s decision and any follow-up action required will be final and binding on Observer editors and journalists.
• To manage and where necessary update the Code of Practice.
• At its quarterly meetings, the Board will assess the Observer’s progress in achieving its high editorial standards.